Legal

Privacy Policy

Draft for Mount Grove to review before launch. The service list depends on final setup

Mount Grove ("we", "us") respects your privacy. This policy explains what personal information we collect through this website, how we use it, and the choices you have.

Information we collect

Booking details: your name, contact details, dates, number of guests and any requests you share when you book.
Enquiries: the details you send through our event and contact forms, by email or on WhatsApp.
Payments: deposits are processed by our payment provider. We don't see or store your full card details.
Email sign-up: your email address, if you choose to hear about offers and news.
Website usage: with your consent, cookies and similar technologies tell us how visitors find and use the site.

How we use your information

To manage your booking, take payment and prepare for your stay.
To reply to your enquiries and plan events with you.
To send you updates and offers, only if you've signed up. You can unsubscribe at any time.
To understand and improve our website and advertising.

Who we share it with

We share information only with the services that help us run Mount Grove, and only for that purpose:

Beds24, our booking and channel management system
PayHere, our payment provider
Our email service provider, for enquiries and newsletters
Google Analytics and Meta, for website measurement and advertising, with your consent
Booking platforms such as Airbnb and Booking.com, if you book through them

We never sell your personal information.

Cookies

Essential cookies keep the site working. Analytics and advertising cookies are only set if you accept them in our cookie banner, and you can change your choice at any time.

How long we keep it

We keep booking records for as long as needed for our legal and accounting obligations, and enquiry and marketing data until you ask us to delete it or unsubscribe.

Your rights

You can ask to see, correct or delete the personal information we hold about you, or object to how we use it. Contact us at info@mountgrove.lk or +94 74 309 8402.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.